From Inconsistent Manual Triage to Protocol-Driven Clinical Assessment
ESI scores vary 20–30% between triage nurses. The agent applies one validated protocol to every contact.
Award-Winning Patient Triage Software
Why Choose Bonami's AI Patient Triage Agent
Primary care waits average 26 days, and 46% of ED visits belong in lower-acuity settings.
From ED Overcrowding to Right Patient, Right Setting, Right Time
46% of ED visits are lower-acuity. The agent routes those patients to urgent care or telehealth first.
From After-Hours Call Chaos to 24/7 Structured Triage Coverage
After-hours calls are 30–40% of primary care volume. The agent covers them 24/7 with the same protocol.
Core Capabilities of the AI Patient Triage Agent
Six pillars — symptom intake to EHR handoff.
Validated symptom interview across web, mobile, SMS, and phone before any clinical staff engagement.
Maps symptom data to the five-level ESI framework for a consistent, documented acuity score.
Routes by acuity — Level 1/2 to ED, Level 3 to urgent care, Level 4/5 to primary care.
Detects sepsis indicators in real time and routes to ED with a sepsis flag for the care team.
24/7 structured triage coverage — the same interview and acuity scoring at 2am as at midday.
Clinical summary pre-populated into Epic, Cerner, or athenahealth before the patient arrives.
Core Capabilities of the AI Patient Triage Agent
Six pillars — symptom intake to EHR handoff.
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Symptom Collection & Clinical Intake
Symptom Collection & Clinical Intake
Validated symptom interview across web, mobile, SMS, and phone before any clinical staff engagement.
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Acuity Scoring & Priority
Acuity Scoring & Priority
Maps symptom data to the five-level ESI framework for a consistent, documented acuity score.
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Care-Setting Routing & Navigation
Care-Setting Routing & Navigation
Routes by acuity — Level 1/2 to ED, Level 3 to urgent care, Level 4/5 to primary care.
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High-Acuity Alert & Deterioration
High-Acuity Alert & Deterioration
Detects sepsis indicators in real time and routes to ED with a sepsis flag for the care team.
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After-Hours & On-Call Triage
After-Hours & On-Call Triage
24/7 structured triage coverage — the same interview and acuity scoring at 2am as at midday.
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EHR Pre-population & Handoff
EHR Pre-population & Handoff
Clinical summary pre-populated into Epic, Cerner, or athenahealth before the patient arrives.
Sepsis Costs the US $62B Annually — Early Triage Is the Intervention That Changes Survival.
Every hour of sepsis treatment delay increases mortality by 7%. Manual triage carries an 8–12% under-triage rate. Deflecting 40% of unnecessary ED visits at a $2,050 average cost differential transforms the financial model.
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Frequently Asked Questions
[ 1 ]
What is an AI Patient Triage Agent and what clinical role does it play?
It runs structured symptom interviews across digital and phone channels, generates ESI-aligned acuity scores, and routes patients to the right care setting — supporting, not replacing, licensed triage nurses.
[ 2 ]
Which triage frameworks does the agent use and can they be customised?
ESI (five-level) is the default; CTAS, MTS, and ATS are alternatives. Pathways and thresholds are customisable, version-controlled, and gated by clinical governance sign-off.
[ 3 ]
How does the agent handle high-acuity emergencies?
Escalation is hardcoded and cannot be suppressed. Sepsis, stroke, cardiac, respiratory, or haemorrhage red flags send the patient to 911 or ED and alert the on-call team within 60 seconds.
[ 4 ]
How does the agent integrate with Epic and Cerner EHR systems?
Epic via FHIR R4 (MyChart + Interconnect), Cerner via Millennium FHIR and CDS Hooks, athenahealth via REST. Every EHR write is labelled AI-generated with model version and confidence score.
[ 5 ]
Is the agent HIPAA compliant and how is patient data handled?
Yes — deployed under a BAA with PHI encrypted in transit (TLS 1.3) and at rest (AES-256), role-based access, and immutable audit logging. PHI is never used for training without de-identification and a DUA.
[ 6 ]
What languages does the agent support?
Symptom interviews in 10 languages, including Spanish, Mandarin, Vietnamese, Arabic, and Tagalog. Voice calls route to Language Line for medical interpretation; triage output is documented in English.
[ 7 ]
How does the agent support triage nurses rather than replacing them?
The agent handles the 4–6 minutes of structured intake, so nurses open a pre-populated screen with an acuity recommendation and confidence score. Their role shifts to clinical validation.
[ 8 ]
How long does implementation take?
Standard go-live is 8–10 weeks: governance and BAA, EHR FHIR integration, channel setup, supervised parallel pilot, then full activation. Prerequisites: EHR API credentials and a clinical informatics lead.
[ 9 ]
How does this patient triage software differ from a basic symptom triage software tool?
Basic symptom triage software collects a complaint and offers generic advice. Bonami patient triage software runs a validated interview, ESI-scores every contact, routes to the right setting, and escalates red flags in 60 seconds.
[ 10 ]
Is this a nurse triage software replacement or does it support our existing patient triage system?
It supports your nurse triage team, not replaces it. The nurse triage software handles intake and produces an acuity recommendation with a confidence score, connects to your existing patient triage system via FHIR, and leaves every score for a licensed clinician to validate.
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