61%
of inbound calls were answered. The rest hit voicemail during busy clinic hours or rang out after close — and most callers never tried again.
How a Specialty Network Went From 61% to 94% of Calls Answered
An AI voice agent that answers, triages, and books every patient call, recovering 31% more new patient bookings and 40% of after hours calls that used to go to voicemail.
Book Your Free DemoAbout the Project
A multi-site specialty network was losing calls to voicemail. We deployed a Bonami X AI Voice Agent that answers, triages, and books 24/7.
Industry
Healthcare / Multi-Site Specialty Network
Specialty care delivered across several clinic locations under one brand.
Business Type
Provider Group — Multiple Locations
One provider group running a shared front desk across every site.
Core Offering
AI Voice Agent (Bonami X AI)
Answers, triages, books, and follows up on every inbound patient call — around the clock, in a natural conversational voice, with clean handoff to staff when a human is genuinely needed.
Integration
Practice Management System · 24/7 Telephony
Writes straight into the scheduling system the front desk already runs, so there is no duplicate calendar and nothing to reconcile after a call.
Timeline
Live in Under Four Weeks
One configuration rolled out to every location, with no new phone hardware.
Coverage
Every Site, Around the Clock
Concurrent calls at peak hours and full after-hours coverage at every location.
4 in 10 Calls Unanswered
Three problems compounded each other at the front desk.
Reactive
Staff were stuck booking, rescheduling, and confirming, with no time for the patients in front of them. Reminder calls kept slipping down the list.
No headcount
The network had to capture demand whenever it arrived — without staffing every site or losing the warmth patients expect on the phone.
From 61% of calls answered
to 94%, with bookings
captured around the clock
Stop Losing After-Hours Calls
Our Solution
One voice agent across every site — answering, triaging, booking, and following up.
-
Always-On Call Answering
Always-On Call Answering
- Answers every inbound call instantly, 24/7, in a natural voice
- Handles concurrent peak-time calls — no hold, no voicemail
- Recognizes returning patients and greets them in context
-
Intelligent Triage & Routing
Intelligent Triage & Routing
- Determines call reason and urgency before acting
- Routes clinical cases to the right staff with a full summary
- Escalates emergencies per practice-defined protocols
-
Direct Scheduling & Rescheduling
Direct Scheduling & Rescheduling
- Books, reschedules, and cancels live in the practice system
- Offers the earliest slot by provider, location, and visit type
- Captures new-patient and insurance details on the call
-
Follow-Up & No-Show Prevention
Follow-Up & No-Show Prevention
- Sends confirmations and reminders by voice, SMS, and email
- Fills canceled slots automatically from a managed waitlist
- Logs every interaction and transcript to the patient record
-
Compliance & Call Governance
Compliance & Call Governance
- Recording and consent handled per state requirements
- Escalation protocols signed off by clinical staff
- Transcripts and agent decisions auditable per call
Why They Chose Us
A voice agent built for the practice.
Natural, On-Brand Voice
A calm, professional conversation — not a menu tree.
Booked Directly Into Their System
Writes into the existing practice management system — no duplicate calendar.
Clinical Safety Guardrails
Urgency triage and escalation follow practice-defined protocols.
Live in Weeks, Across Every Site
One configuration live at all sites in under a month, no new hardware.
The Results
Every number below was measured in production after launch — not projected in a pitch deck.
94%
Calls Answered — Up from 61%
+31%
New-Patient Bookings — Across the network
40%
Bookings Captured After-Hours — Previously lost to voicemail
11%
No-Show Rate — Down from 26%
More Case Studies
Global presence
