#1 Drop-Off
Home Sleep Test referrals were the #1 patient drop-off point. Paper referrals got lost, labs took days to acknowledge receipt, and results sat in a fax pile while patients assumed nobody cared.
Home Sleep Test Referrals: 10 Days to 48 Hours
A digital HST referral pipeline with live tracking and OCR results processing.
Get StartedAbout the Project
The pipeline tracks every HST, OCRs incoming results, populates the diagnosis, and queues doctor review.
Industry
Healthcare / Dental Sleep Medicine
Sleep apnea diagnosis and oral appliance therapy delivered by a New York practice.
Business Type
High-Volume Sleep Practice
40+ home sleep tests ordered every month across multiple partner labs.
Core Offering
HST Referral Management
Digital referrals with real-time tracking and OCR results processing, end to end.
Referral Tracking
Every referral has a status, not a guess
Referrals move through five tracked states with alerts the moment one stalls.
Integrations
Digital Labs and Fax Labs
Preferred lab routing rules plus integrated fax for labs still working on paper.
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Talk to our experts
Scope your own digital referral pipeline with our healthcare team.
The Challenge: Referrals Lost
Referrals vanished between screening and results.
15%
15% of referrals were lost or untracked — no way to know if a fax was received, the test was completed, or results were coming back. The black hole was losing patients.
20 min
When results arrived, staff spent 20 minutes per patient manually entering AHI, RDI, SpO2 nadir, and sleep time. With 40+ tests monthly, transcription errors introduced clinical risk.
Track every referral.
Process results instantly.
Never lose a patient.
Talk to Our Team
Our Solution
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One-Click Referral & Auto-Routing
One-Click Referral & Auto-Routing
- One-click referral with demographics, insurance, notes
- Preferred lab management with auto-routing rules
- Integrated fax for labs still on paper
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Real-Time Status Tracking
Real-Time Status Tracking
- Live status from sent through received
- Alerts on referrals that stall at any stage
- Analytics on volume, turnaround, and lab performance
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OCR Results Processing
OCR Results Processing
- OCR extracts AHI, RDI, SpO2 nadir, and sleep time
- Auto-populated diagnosis from extracted metrics
- Results flow straight into the patient record
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Doctor Review & Patient Notification
Doctor Review & Patient Notification
- Doctor notified when results are ready
- Review screen highlights the key metrics
- Patient notified once results are interpreted
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Insurance & Authorization Checks
Insurance & Authorization Checks
- Coverage verified before the referral leaves the practice
- Authorization requirements shown with the order
- Expired coverage flagged upfront, not at billing
Why They Chose Us
A referral system that keeps existing lab relationships, fax labs included, with tracking on every referral.
Hybrid Digital + Fax Support
Digital and fax labs both supported, so lab relationships stay as they are.
OCR Results Extraction
AHI, RDI, SpO2 nadir, and sleep time parsed into the patient record.
Lab Performance Analytics
Turnaround, completion, and result quality compared across labs.
Patient Communication
Patients hear from you at every stage, so silence never causes drop-off.
The Results
Every number below was measured in production after launch — not projected in a pitch deck.
48hrs
Referral-to-Results Turnaround — Down from 10-14 days
0%
Lost or Untracked Referrals — Down from 15%
5%
Patient Drop-Off at HST Stage — Down from 35%
80+
Monthly Referral Capacity — Up from 30
Global presence
