45%
45% of patients who received an oral appliance stopped using it within 90 days — skipping titration adjustments, comfort check-ins, and follow-up sleep tests. Follow-up was ad hoc: "call them if you remember."
95% Adherence with Omni-Channel Engagement
Milestone-triggered messaging across chat, SMS, email, and fax.
Build Your Patient Engagement PlatformAbout the Project
Omni-channel patient messaging triggered by treatment milestones, from comfort check-ins to reauthorization.
Industry
Healthcare & Dental Sleep Medicine
Oral appliance therapy patients who need sustained follow-up after delivery.
Business Type
Practices focused on long-term treatment adherence and outcomes
A Georgia practice where 45% of patients quietly stopped using their appliance.
Core Offering
Omni-channel automated patient engagement with milestone-based sequences
Milestone-triggered messaging across chat, SMS, email, and fax from one hub.
Engagement Milestones
Every moment a patient might drop off
Sequences fire from the Day 1 check-in through Month 12 reauthorization.
Integrations
Built Into the Care Timeline
Every chat, SMS, email, and fax lands in one timeline the whole care team sees.
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The Problem: 45% Gone in 90 Days
Patients were quietly dropping off after delivery.
Assumed Happy
This Georgia practice assumed patients were happy, but most hit early discomfort and quietly gave up.
Milestone Engine
The goal: an automated, milestone-triggered engagement engine that reaches patients at critical moments — before they drop off.
From patients disappearing after delivery
to 95% treatment adherence
with automated milestone-based engagement
Transform Patient Adherence
Our Solution
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Omni-Channel Messaging Platform
Omni-Channel Messaging Platform
- Chat, SMS, email, and fax in one hub
- Every channel's history on one timeline
- Group messaging across the care team
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Milestone-Triggered Automated Sequences
Milestone-Triggered Automated Sequences
- Day 1 check-in, Day 3 comfort tips, Week 1 titration reminder
- Week 2 progress check-in, Week 4 follow-up sleep test scheduling
- Month 3 adherence check, Month 6 re-eval, Month 12 reauthorization
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Patient Education & Response Tracking
Patient Education & Response Tracking
- Education video library shareable on any channel
- Response tracking with escalation for non-responders
- Appointment reminders with one-click confirmation
-
Adherence Analytics & Reporting
Adherence Analytics & Reporting
- Adherence dashboards by patient and practice
- Follow-up sleep tests tracked and scheduled
- NPS surveys built into the sequences
-
Escalation & Care Team Alerts
Escalation & Care Team Alerts
- Non-responders escalated to staff on a defined schedule
- Symptom reports routed to clinicians, never auto-answered
- Alerts land in one queue with the message history attached
Why It Transforms Patient Engagement
An engagement engine that reaches every patient at every milestone, on any channel, without more staff.
Milestone-Based Automation
Milestones trigger the right message, from Day 1 check-in to Month 12 reauth.
Unified Communication Timeline
Chat, SMS, email, and fax on one timeline for the whole care team.
Intelligent Escalation Rules
No reply to a check-in raises a call task for staff automatically.
Education Content Library
A video library of comfort tips and usage guides patients can self-serve.
The Impact: Industry-Leading Adherence
Every number below was measured in production after launch — not projected in a pitch deck.
95%
Treatment Adherence — Up from 55% at 90 Days
85%
Patient Response Rate — Up from 30%
88%
Follow-Up Test Rate — Up from 35%
78
Patient NPS Score — Up from 42
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